Shipping Policy – Cromatic Store

At Cromatic Store, we aim to provide our customers with reliable and timely deliveries. Please review our shipping policy below:

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed, shipped, or delivered on weekends or holidays.

• In case of high order volumes, processing may take slightly longer.

Shipping Times

• Standard shipping usually takes 7–15 business days, depending on your location.

• International orders may take longer due to customs clearance procedures.

• Delivery times are estimates and not guaranteed.

Shipping Costs

• Shipping costs are calculated at checkout and vary depending on the destination and package weight.

• Any applicable customs duties, taxes, or fees are the responsibility of the customer.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with tracking details.

• Tracking updates may take 24–48 hours to appear.

Delays

• We are not responsible for shipping delays caused by customs, postal services, natural events, or circumstances beyond our control.

• Please allow extra time during peak seasons (such as holidays).

Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us immediately.

• We may request photos or documentation to process claims.

• In such cases, we will work with you to provide a replacement or refund as per our Return and Refund Policy.

Contact Us

For any shipping-related inquiries, please contact our support team:
📧 Email: support@cromaticstore.shop