Return and Refund Policy – Cromatic Store

At Cromatic Store, we value your satisfaction and strive to ensure a smooth shopping experience. Please read our return and refund policy carefully.

Returns

• You may request a return within 14 days of receiving your order.

• To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

• Certain items such as perishable goods, intimate or sanitary products, gift cards, and downloadable software cannot be returned.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Please note that shipping costs are non-refundable.

Exchanges

• Items can only be exchanged if they are defective, damaged, or incorrect.

• If you need to exchange an item, please contact us before sending it back.

Shipping of Returns

• You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (wrong, defective, or damaged item).

• For your protection, we recommend using a trackable shipping service.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

📧 Email: support@cromaticstore.shop